Yealink W56H Wireless DECT Handset – OnSIP

Yealink W56H Wireless DECT Handset – OnSIP

Yealink W56H Handset  is the second generation of Yealink’s DECT SIP phones, coming after the W52P/W52H. The phone is designed for on-the-go workers in industries such as warehousing, retailing, and catering, although you can use it in just about any context.

But does the W56P/W56H live up to its billing? We put it through a comprehensive review to find out.

First Impressions

The box comes with a base station (the W56P) and a cordless handset phone (the W56H). The W56H handset is much better looking than the W52H handset. The screen is larger and clearer, and the icons are more abstract. However, they still make contextual sense and help align the device’s design goals.

The W56H handset feels slightly heavier than other Yealink wireless handsets but not uncomfortable or even noticeable. The main reason for the weight difference is the battery pack on the phone. The battery weighs almost as much as the W56H handset itself. The W56H feels more delicate than other Yealink phones, most likely because all of the weight is at the bottom of the phone. This actually provides a great feeling when you’re holding it in your hand.

The user experience is much better on the W56H handset than on other wireless Yealink phones. There’s a transfer key right on the face of the phone that makes it easier to move callers to another line. A transfer only takes a single press of a button, rather than the nested navigating menus that we saw with the W52H handset. The buttons on the W56H are also bigger, leading to less fat finger dialing.

Features

The Yealink W56H’s prime point of improvement over other wireless Yealink devices is battery life. The W56H features 30 hours of talk time per charge cycle and boasts 400 hours of standby time. In contrast, the W52H has just ten hours of talk time.

In terms of battery power, the W56H is a monster in the DECT space. Few wireless IP phones come close to the W56H’s superb battery life. We left the phone connected on a call for about four hours and didn’t notice any dip in the battery indicator.

The W56H has a standard 3.5 mm headphone jack, making it instantly more compatible with a broader set of headsets. This replaces the 2.5 mm jack on the W52H. However, the headphone jack is oddly located on the bottom of the phone near the power connections.

The W56H has a variety of business phone features, such as:

• Paging, intercom, auto answer
• Call hold, call transfer, three-way conferencing
• Switching between calls
• Call waiting, mute, DND
• Caller ID display, redial
• Anonymous call, anonymous call rejection
• Call forward (always/busy/no answer)
• Speed dial, voicemail, silence
• Message waiting indicator (MWI)
• Up to four simultaneous calls
• Up to five handsets, up to five VoIP accounts

The depth of these features gives standard desk phones a run for their money. Whether or not the W56H can fully replace your desk phone depends on your phone usage. But the W56H won’t let you down in terms of functionality.

Voice Quality

The voice quality is good but not great. This is a smaller phone, meaning that tinier and less powerful parts are used to power the device. The speaker sounds improved from the W52H, but that could be the placement of the screen or belt clip, which do not cover the speaker at all. With the W56H, you can hear the other party, but the voice sounds a bit hollow or too quiet. Even in full HD, with the G.722 codec, the voice sounds a little less than stellar when compared to most of the other phones we review.

The range on the W56H is good. Our testing space isn’t large enough to get the full range listed of 50 meters indoors. And since we’re in New York City, we couldn’t even attempt to find 300 uninterrupted yards to test the outdoor limits.

Compatibility Testing

At OnSIP, we put each of the phones we use through a multi-step interoperability test in which we apply ~30 test cases. An example of a test case would be the following:

Test phone calls phone B


B picks up


B puts test phone on hold


B calls phone C


C picks up


B transfers test phone to C

Call must be transferred correctly to C. B must be released correctly after the transfer. When C picks up, audio must work in both ways between test phone and C. When test phone is on hold, there is no audio between it and phone B.

The Yealink W56P/W56H passed all compatibility testing.

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