Pro CCTV Solution

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Terms and Conditions is owned and operated by Pro CCTV Solution, a leading security surveillance company in Bangladesh, founded in 2013. The terms ‘We’, ‘Us’, ‘Our’ are used to only refer to Pro CCTV Solution. The user will be considered to have accepted our terms, conditions, and policies as they choose to visit our website and use our services. We humbly request you to read the full Terms and Conditions before using our website or services.
By visiting or making a purchase on, you accept our Terms and Conditions. This Terms and Conditions apply to all visitors of the website, customers, vendors, merchants, affiliations, contributors and all other existing and potential connections of Pro CCTV Solution. If you do not agree to our Terms and Conditions, you may not visit our website and use any of our services.

General Conditions

By accepting our Terms and Conditions, you admit that you are at the age of a majority. Minors are not allowed to opt into any of our services without the supervision of their parents or guardians.
Only you are responsible for any kind of activity from your User ID. We highly recommend you not share your password with anyone. If you are facing any problem related to your Pro CCTV Solution account, contact us immediately. Pro CCTV Solution will not be responsible for any misuse or damage arising from your noncompliance with the Terms and Conditions.
We try our best to provide you with the highest quality products such as AHD Camera, HDCVI Camera, IP Camera, DVR, NVR, Access Control, Gas Detector, especially security systems and components. However, it is not possible to guarantee that every product is free from defects. If you are not delivered a wrong, defective or inappropriate product, it is your responsibility to return the product to us in unused condition by fulfilling all the conditions of our Return and Refund Policy.

Order Acceptation, Cancellation and Pricing

Your order is may not be accepted due to unavoidable circumstances. We continuously monitor the activities of our users on this website to make this platform safe for everybody. If we detect any suspicious activities on any particular account, we reserve the right to cancel the order anytime by notifying you. We may ask for additional information to verify your transparency.
If your ordered product is not available on our stock, we will communicate with you and ask your preferences whether you want to wait for the availability of the product, buy a similar product, or get a refund.
We expect to provide you the most accurate pricing information. However, we can’t guarantee that they are 100% error-free and in some cases, the price of a particular item can be inaccurate. In such circumstances, we may cancel your order whether or not your order was primarily accepted and you have been charged. And after updating the pricing information, we may ask for your preferences whether you want to buy the product on the updated price.
The price of any product on the website can be changed without any notification. The prices are inclusive of all charges and taxes. Any additional charges or taxes will be mentioned on the website.

Payment, Shipping & Charges

We accept Cash on Delivery, Debit or Credit cards (VISA, Mastercard, DBBL, etc), Bkash, Rocket as our payment methods.
We will arrange home delivery for the products purchased within the Dhaka metropolitan area. And for purchases outside Dhaka, we will send the products on your location via couriers. The product delivery may delay due to unavoidable circumstances. The customer will have to bear the charges for the home delivery and courier service.
Our expert team also provides installation for our products in the Dhaka metropolitan area. Standard charges are applied.

Errors & Omissions:

We try to provide our customers with the most accurate information on our website. But some contents may contain typographical errors and inaccuracies in prices, descriptions, offers, shipping charges and availability of the product. We reserve the right to correct any errors and omissions as soon as we identify them. We may cancel any ongoing order which is subject to such errors and inaccuracies. And after updating the information, we will ask the preference of the customer whether he/she still wants to buy the product or take a refund for it.

Personal Information:

We respect and prioritize the protection of your personally identifiable information. Please read our Privacy Policy to get a clear understanding of how we collect, protect, disclose and use your personal information.

Links to Third Party Site

Our website may contain some third party website links to facilitate our services. However, we are not responsible for any of the contents of the third party website. We are not liable for any of your damages or loses from any third party websites linked on our website. Please carefully read their terms, conditions, and policies before using any third party websites. Any claims or concerns regarding the third party should be directed to the third party. Please read our Privacy Policy to get a clear understanding of our policies regarding third party links.

Trademarks and Copyrights, Pro CCTV Solution, Pro CCTV logo and other marks included on our website are subject to our trademarks. All intellectual property, such as contents on the website and the whole website design including text, graphics, photos, videos, audios, and other software compilations shall remain our property. All contents of the website are also protected by copyrights under Bangladesh copyright laws. All rights are reserved.

Disclaimer of Warranties

Pro CCTV Solution is not liable for any brand warranty. A warranty of a product is only applicable when the respective product manufacturer brand allows warranties for that specific product. We only work as an intermediate to implement the warranties provided by your respective brand. Please read the warranty policy from the website of your respective products’ manufacturing brand to know more about it.

Governing Law

This Terms and Conditions and all other services of Pro CCTV Solution shall be governed and constructed in accordance with the applicable laws governing e-commerce in Bangladesh. Any legal claims and proceeding shall be subject to the jurisdiction of the courts at Dhaka.


Pro CCTV Solution holds the right to terminate any particular user from the website and other services if we believe trace that he/she has violated, breached or abused any terms, conditions, and policies of Pro CCTV Solution. This Terms and Conditions are applicable until you or we do not terminate you from the website. You may terminate these Terms and Conditions by emailing us to delete your Pro CCTV account anytime or not using our website or services anymore.

Changes to Terms and Conditions

We may update these Terms and Conditions if required. You are recommended to visit our Terms and Conditions periodically for any updates. We will notify you by posting the updated terms on this page. The changes are effected immediately after they are posted on our Terms and Conditions.
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